FAQs

Everything you ever wanted to know about the Plum experience can be found right here.

General

  • What is Plum? How is it different?

    Plum is the first appliance to fully automate the preserving and serving of wine – just as the winemaker intended. Simply drop in any 750ml bottle of wine with any closure, and Plum takes care of the rest – automatically identifying the wine, setting the perfect serving temperature, cooling each bottle individually, and extracting the wine one glass at a time. Plum uses a motorized needle that lasts 300 bottles per chamber to pierce the foil and closure so the wine stays fresh, and you can enjoy your wine collection on your terms.

    A beautiful touchscreen displays the labels, giving you a taste or a glass at a touch.

    Plum’s argon canisters preserve over 150 bottles of wine.

  • How does Plum work?

    Plum’s fully automated system photographs the wine label and sends it to a cloud database powered by Vivino that detects the winery, wine, vintage, region, and varietal.
    Plum’s solid state cooling begins chilling your wine to its ideal serving temperature. Our patented double-cored needle then pierces the foil and closure, and pressurizes the bottle with argon gas automatically. Plum’s custom-designed argon gas system holds 150 wine bottles worth of preservation. The system employs the same stainless steel tubing used in winemaking, delivering wine directly from the bottle and into your glass, and keeping the wine preserved for up to 90 days.

  • How long does Plum preserve wine?

    Plum preserves your wine for up to 90 days.

  • Is Plum really preserving my wine?

    When we first started this business, we began asking winemakers and experts how to even measure oxidation in wine once it’s been opened. Interestingly, we got different (and incomplete) answers from most of the folks we spoke with. The majority of preservation science in the wine industry is focused on what happens between harvest and bottling. We were interested in understanding EXACTLY what happens AFTER the wine is bottled. So we went to one of the World’s leading experts in preservation, ETS Laboratories in Napa Valley, and started our own research in parallel.

    Ultimately, we decided there are four main indicators you need to test for to be comprehensive about the impact of preservation: Dissolved Oxygen (DO), Acetaldehyde (start of acetic acid process), phenolics (the color change – the same browning you see when you slice an apple and leave it on the counter), and Sulfur Dioxide (SO2).

    In parallel, we use wine experts to do taste testing to keep all the chemical testing honest.

    Ultimately, we think that by piercing the closure and never removing the needle, using ultra high purity argon, stainless steel tubing, and electronic solenoids to prevent oxygen from entering the system you get the best possible preservation. And luckily, the testing agrees.

  • Is Plum really preserving my wine?

    Plum works with any standard 750ml bottle of wine with any standard closure – including natural cork, engineered cork, artificial cork, and even metal screw caps. Plum does not work with glass closures.

    If your bottle has a wax seal, the wax must be removed prior to placing the bottle in Plum to avoid clogging the needle.

    Plum supports bottles up to 3.5″ in diameter, and between 11-13″ in length. That means it works with more than 98% of commercially available wine.

  • What wine bottles work with Plum?

    Plum works with any standard 750ml bottle of wine with any standard closure – including natural cork, engineered cork, artificial cork, and even metal screw caps. Plum does not work with glass closures.

    If your bottle has a wax seal, the wax must be removed prior to placing the bottle in Plum to avoid clogging the needle.

    Plum supports bottles up to 3.5″ in diameter, and between 11-13″ in length. That means it works with more than 98% of commercially available wine.

  • What are the dimensions of Plum?

    Plum is 15″ wide, 17″ high, 20.5″ deep and weighs 65 pounds. Plum is compact enough to fit on standard kitchen countertops and nest underneath your upper cabinets.

  • How does Plum identify my wine?

    Plum’s integrated cameras instantly detect every bottle added, photograph the label and send it to a cloud database of more than six million wines. The accuracy is more than 95%, but you can always adjust any of your wine details through the integrated touchscreen.

  • Can I use champagne or sparkling wine with Plum?

    Plum only works with still wine.

  • Can I fly with the Plum argon canisters?

    We love that you want to bring your Plum with you everywhere. Argon is a safe, inert gas. However, due to the pressure in the canister, Plum canisters are prohibited from air travel. We mail your Plum to you via ground shipping in accordance with US law.

  • Ordering

  • Where can I get Plum?

    You can order Plum directly from our website.

  • What comes with Plum?

    In the box is your Plum appliance, the three-pronged power cord, the getting started guide, a filled argon canister and Plum’s cleaning solution.

  • How much does Plum cost?

    Plum is available for $2499.

  • What is Plum's payment policy?

    Plum collects full payment at the time your order is placed.

  • What methods of payment does Plum accept?

    Plum accepts most major credit cards: Visa, MasterCard, American Express, and Discover.

  • What is Plum's return policy?

    Plum may be returned within 30 days of delivery for a full refund. Returns will be charged a return shipping fee of $30. Returns from Canada will incur a $60 return shipping fee.

    If your Plum is returned in damaged condition or with missing parts, you may be charged an additional restocking fee.

    To initiate a return, please email support@plum.wine.

    Please note: Plum accessories (e.g. argon canisters, replacement needles, cleaning kits) are non-returnable and will not be refunded.

  • Is there a warranty?

    Plum is designed and built to the highest quality, durability and innovation.  Plum offers a one year limited warranty that covers defects in materials, workmanship and labor for Plum. Plum’s warranty period is one year from the date of delivery.

    The following is not covered by this warranty:

    • Abuse or misuse of Plum
    • Usage not in accordance with Plum’s product instructions
    • Disassembling or tampering with Plum
    • Problems caused by third party accessories, parts, or components
    • Any Plum product or service that is used outside of the United States or Canada

    Plum also offers a 2 or 3 year  Plum Care extended warranty. Plum Care may be purchased at the time of order or up to 90 days following your purchase.

    The Plum Care extended warranty period begins one year from the date of delivery, following the expiration of Plum’s included one-year warranty.

  • What is Plum Care extended warranty?

    Plum Care: Extended Warranty

    The Plum Care extended warranty may be purchased at the time of order or up to 90 days following purchase. To purchase after order, please email support@plum.wine.

    Plum Care offers either two or three years of extended coverage that covers defects in materials, workmanship and labor for Plum. The Plum Care extended warranty period begins one year from the date of delivery, following the expiration of Plum’s included one-year warranty.

    Plum Care Extended Warranty covers:

    All parts and labor for covered repairs during the coverage period.

    A hassle-free claims process allows for easy arrangement via phone or email.

    Replacement of your Plum in the event your Plum cannot be repaired.

    Mechanical and electrical breakdowns, failures from normal wear and tear related to a breakdown, and failure caused by power surges.

    Plum Care Extended Warranty coverage is limited to home usage within the United States and Canada.

    Plum Care extended warranty is tied to the serial number of your Plum. For multiple Plums, Plum Care coverage must be purchased for each Plum.

    Plum Care does not cover:

    Deterioration of the appearance of the product, any cosmetic part or finish defects such as paint, or plastic, dents, scratches, chips, breakage, loss, rust or peeling.

    Abuse or misuse of Plum; Usage not in accordance with Plum’s product instructions

    Disassembling or tampering with Plum

    Problems caused by third party accessories, parts, or components

    Any Plum product or service that is used outside of the United States

  • How do I modify or cancel my order?

    For order changes or cancellations, please email support@plum.wine. All modifications or cancellations must be received prior to shipping.

  • What is Affirm?

    Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers instant financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it over the course of easy monthly payments. For more information, and FAQs, click here.

    Affirm payment subject to credit check and approval. Down payment may be required. Rates from 10-30% APR. For purchases under $100, limited payment options are available. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC. See www.affirm.com/faqs for details.

  • Shipping

  • How fast will I receive my Plum?

    Plum is now shipping within 5 business days of order.

  • If I live outside the US, can I still order Plum?

    At this time, Plum is only sold and shipped within the continental United States and Canada.

    If you are interested in Plum outside the US or Canada, please sign up for our mailing list and we will notify you when the option becomes available.

    Please note, exporting Plum will void your warranty.

  • If I live outside the US, can I still order Plum?

    United States Shipping

    A flat rate of $30 for each Plum shipped within the continental United States.

    Shipping for accessories will be automatically calculated in your shopping cart.

    Customers outside the lower continental United States (Alaska, Hawaii, Puerto Rico) are responsible for all additional shipping fees that may be incurred. Please email support@plum.wine for any questions.

    Canada Shipping

    Plum is now available for Canadian wine lovers. Additional shipping fees are charged to Canadian addresses.  Duties and taxes are paid by customer upon delivery and can vary based on shipping address.  Please email support@plum.wine for any questions.

  • What are shipping costs?

    United States Shipping

    A flat rate of $30 for each Plum shipped within the continental United States.

    Shipping for accessories will be automatically calculated in your shopping cart.

    Customers outside the lower continental United States (Alaska, Hawaii, Puerto Rico) are responsible for all additional shipping fees that may be incurred. Please email support@plum.wine for any questions.

    Canada Shipping

    Plum is now available for Canadian wine lovers. Additional shipping fees are charged to Canadian addresses.  Duties and taxes are paid by customer upon delivery and can vary based on shipping address.  Please email support@plum.wine for any questions.

  • Can I order Plum in Canada?

    Plum is now available for wine lovers in Canada. 

    Canadian Duties and Taxes

     Customers in Canada will be required to pay duties and taxes upon delivery of Plum.  Duties and taxes will vary based on shipping address. Please email support@plum.wine with any questions.

    Delivery Time

    Delivery time for Canadian orders may take longer than domestic orders.

    You will be sent an email with tracking information when Plum ships from our US based distribution centers. The estimated delivery date is  subject to change depending on circumstances out of the control of Plum.

  • Can I expedite shipping?

    Plum can only be shipped ground due to regulations with the included argon canister. As a result, we are not able to offer expedited shipping.

  • Usage

  • How do I setup Plum?

    Plum is easy to setup. Once you take it out of the box, just plug it in, and follow the guide on the touchscreen. You’ll be enjoying wine in minutes!

  • Can I customize the varietal serving temperature?

    Yes, you can customize the preferred temperature for each varietal through Plum’s touchscreen. You can also change the temperature for an individual bottle when you add it to your Plum.

  • Can I remove a bottle before it's fully consumed?

    It is strongly recommended that you leave each bottle in your Plum until it is empty. This is because Plum uses a special needle that works with any type of closure and enables faster pouring of each glass. This needle will leave a small hole in the cork or screw cap, so if you remove a bottle that still has wine you should consume it within 24 hours depending on the varietal.  Should you remove a bottle that still contains wine, it is possible that wine will leak upon removal as the contents are under pressure.

    If you wish to remove a bottle that still has wine in it, touch the Settings button, then touch the GENERAL button, then touch the REMOVE BOTTLES button and select the wine you wish to remove. Please note that if the bottle is pressurized, a small amount of wine may escape during removal. Please wipe down the bottle tray after removal.

    The system will automatically prompt you to replace an empty bottle.

    Our goal was not to build a device for people that are taking a one ounce pour of an ’82 Mouton and trying to lay it back down. Our goal was to build a device you would use every day. Something beautiful enough to put on your kitchen counter or display in your living room, and be able to have the perfect glass: preserved and at the perfect temperature at a touch.

  • How long does it take to chill my bottle?

    Chilling time depends on the temperature the bottle is starting at, and what temperature it needs to go to. Generally speaking, most bottles reach their ideal serving temperature within 90 minutes.

  • Can I use Plum in my office?

    Plum is only intended for use at home and should not be used in a commercial environment.

  • How long does the argon canister last?

    Plum’s argon canister was designed to provide preservation for more than 150 bottles, so the average user only needs to replace the argon every 18 months.

    Argon replacements are available to order  on our website 

  • Can I use an alternative argon canister with Plum?

    Plum uses a special argon canister so you don’t need to refill often, and we ship your Plum with a full canister. Each canister lasts for 150 bottles of wine and is fully recyclable.

    With Plum, you can focus on enjoying your collection, not swapping argon canisters.

  • How do I replace my argon?

    You won’t need to refill the argon canister until you consume about 150 bottles through your Plum. Additional argon canisters are available to order online.

    Argon canisters are re-usable, and Plum makes it easy for you to swap your empty canisters.

    Empty argon canisters should be returned to Plum. Please email support@plum.wine to receive shipping information.  We ask that you do not throw away your used  argon canisters.

  • How much do argon refills cost?

    Plum comes with a full argon canister, and refills are available online at www.plum.wine.

  • How do I clean Plum?

    Plum has a built-in cleaning cycle. Your Plum knows when it needs cleaning, and will notify you to add the included cleaning bottle with the cleaning packet solution. It only takes a few minutes for your Plum to clean itself so it’s ready to enjoy.