About the Customer
A bespoke service for parents and kids
Four Seasons Orlando is a luxury chain hotel nestled in a secluded, residential setting within Walt Disney World. The resort has 444 rooms, 10 food and beverage outlets, a 5-acre waterpark, and is known for offering high-quality amenities and exceptional experiences.
Guests can enjoy in-room dining 24 hours a day in guest rooms or suites at Four Seasons Orlando.
Thomas Steinhauer, Regional Vice President and General Manager, Four Seasons Resort Orlando.
Simply the best service, experience
Plum for Hotels
Four Season Orlando aims to deliver a better than expected experience to its guests.
To surprise and delight its guests, Four Season Orlando is turning to innovative F&B offerings to set its hotel – and guest experience – apart. The hotel offers the Plum wine by the glass amenity in 200 deluxe guest rooms.
Plum helps Four Seasons Orlando attract new guests and recognize and reward their most loyal ones. And Plum’s cloud based management system gives hotel operators an easy and cost effective way to issue an amenity or recover service to ensure the highest possible guest satisfaction scores.
Four Seasons Orlando relies on its sterling service, high-quality amenities, and exceptional experiences to maintain personal and lasting relationships with its guests while remaining profitable.
Four Seasons Orlando was able to outfit 200 deluxe room products with Plum, the ultimate wine by the glass program in less than two weeks.
“With Plum we are serving an additional 10,000 glasses of wine - on demand - per year, positively impacting guest satisfaction year round”
Thomas Steinhauer Regional Vice President at Four Seasons Resort Orlando at Walt Disney World Resort
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